Frequently Asked Questions
Everything you need to know about shopping with MOOVES
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply visit our Returns Portal to generate a prepaid shipping label.
Do you offer international shipping?
Yes, MOOVES ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to follow your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, you have a 60-minute window after placement to modify or cancel your order by contacting our support team.